Manchester Airport queues in ‘absolute chaos’ as Liverpool FC fans head to Lisbon
Travelers have been urged to arrive at Manchester Airport early as queues are so long they leave the terminal.
More recently, Liverpool FC fans traveling to Lisbon for the Benfica game were delayed due to long security queues. Fans have called Manchester Airport “absolute dismay” as they report waiting up to two hours to get through.
A fan told ECHO that the queues lasted for hours and caused further delays with planes not taking off on time. The fan, who wishes to remain anonymous, said: “It was a disaster. After we finally got through security and got on the plane, I fell a kip just before takeoff but woke up and we didn’t we didn’t even leave.”
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He added: “Flights were delayed due to the ripple effect of queuing, but on our flight someone decided to start which delayed us by an hour and 20 minutes. We are now back at the gate waiting to leave again.”
Athletic LFC reporter James Pearce also posted on Twitter warning fans to “allow plenty of time” to get through the terminal. Tweeting an image of a queue snaking out of the terminal, he said: “It’s the giant queue outside to be able to join the huge queue inside for security to @manairport Absolute shambles All LFC fans going to Lisbon leave plenty of time!”
It comes after a shocking video was shared online showing passengers jostling for space as they passed through security checks. Travelers expressed concern that ‘someone would get hurt’ as footage showed staff struggling with the number of passengers.
Last month, airport bosses said passengers could queue for “several weeks” after admitting they were struggling with staff shortages. Manchester Airports Group (MAG) said it also struggled with the easing of restrictions as well as the rejection of a large number of bags at security.
A Manchester Airport spokesperson said: “We apologize to passengers whose experience at Manchester Airport did not meet the standards they expected. As we recover from the he impact of the coronavirus pandemic, our entire industry is facing staffing shortages and recruitment challenges.
“As a result, we are advising customers that security queues may be longer than usual, and encouraging them to arrive as early as recommended by their airline. Due to security checks and the training associated with these roles, it takes time for people to be able to start working in our operation.
“That is why we are exploring a number of short-term measures to provide the best possible service, such as the use of agency staff and different ways in which existing colleagues can support our operation. We are aware that challenges Similar are encountered by airlines and third parties, such as baggage handlers, operating on our site.
“Together we are working hard to provide the best possible service under the circumstances and to resolve these issues as quickly as possible.”